--- title: Voice Over Internet Protocol News | BCS | Customer Support description: Customer Support | Everything you need to know about VoIP. Helpful suggestions, tips, and solutions for implementing VoIP for your business. --- [![Business Communication Specialists](https://news.bcsip.com/hs-fs/hubfs/BCS_NEW_Website/201607_BCS_Logo.png?width=320&name=201607_BCS_Logo.png "Business Communication Specialists")](https://news.bcsip.com/) ## CALL TODAY! 330.335.7276 [![201607_BCS_Logo.png](https://news.bcsip.com/hs-fs/hubfs/BCS_NEW_Website/201607_BCS_Logo.png?width=1499&name=201607_BCS_Logo.png "201607_BCS_Logo.png")](https://www.bcsip.com/) ## CALL TODAY! 330.335.7276 ## Blog ## Voice Over Internet Protocol (VoIP) News  October 31, 2017 ## [Get More Value from VoIP with System Integrations](https://news.bcsip.com/bcs-blog/get-more-value-from-voip-with-system-integrations) Posted by [BCS Team](https://news.bcsip.com/bcs-blog/author/business-communication-specialists) You know that VoIP can save money on calls and provide lots of features. But did you know that you aren’t limited to the features that come with the service? Third-party integrations can expand the power of your business phone system, reduce wasted... [Read More **](https://news.bcsip.com/bcs-blog/get-more-value-from-voip-with-system-integrations) Topics: [VoIP](https://news.bcsip.com/bcs-blog/topic/voip), [Customer Support](https://news.bcsip.com/bcs-blog/topic/customer-support) September 12, 2017 ## [Custom Phone Integrations vs. Out of the Box Apps](https://news.bcsip.com/bcs-blog/why-using-modern-platform-tools-to-create-custom-integrations-is-often-superior-for-your-business-than-purchasing-out-of-the-box-apps) Posted by [BCS Team](https://news.bcsip.com/bcs-blog/author/business-communication-specialists) While buying a one size fits all app "out of the box" might seem like the right thing to do for your business operations, it’s often far wiser to instead go with tools that can be customized specifically for your use. Here are a few reasons why this... [Read More **](https://news.bcsip.com/bcs-blog/why-using-modern-platform-tools-to-create-custom-integrations-is-often-superior-for-your-business-than-purchasing-out-of-the-box-apps) Topics: [VoIP](https://news.bcsip.com/bcs-blog/topic/voip), [Customer Support](https://news.bcsip.com/bcs-blog/topic/customer-support) May 10, 2017 ## [What Should Customers Hear When They Call You?](https://news.bcsip.com/bcs-blog/what-should-customers-hear-when-they-call-you) Posted by [Tom Strong](https://news.bcsip.com/bcs-blog/author/tom-strong) Customer Relationship Management (CRM) is no walk in the park, because despite your best efforts, you might sometimes be turning away customers without even knowing. To maintain an efficient customer service team, you must ensure that the needs of... [Read More **](https://news.bcsip.com/bcs-blog/what-should-customers-hear-when-they-call-you) Topics: [VoIP](https://news.bcsip.com/bcs-blog/topic/voip), [Customer Support](https://news.bcsip.com/bcs-blog/topic/customer-support) ### Subscribe to Blog Updates ## ![](https://news.bcsip.com/hs-fs/hubfs/BCS%20Newsletter%20Template/icon-bcs-webinar.png?width=99&name=icon-bcs-webinar.png "icon-bcs-webinar.png")Live Event Ask the Expert   **IP Phone Integration with Business Applications **** Date:** September 20, 2017 **Time:** 11:30 am - 12:00 pm   [![MORE INFO](https://no-cache.hubspot.com/cta/default/460531/65d222b8-eb2a-4169-ae2f-b50daeb059df.png)](https://cta-redirect.hubspot.com/cta/redirect/460531/65d222b8-eb2a-4169-ae2f-b50daeb059df) ### Top BCS Blog Posts ### Upgrade your outdated phone systems [![Contact Us](https://no-cache.hubspot.com/cta/default/460531/d715025d-85f2-4305-a1c4-0edea35b08ea.png)](https://cta-redirect.hubspot.com/cta/redirect/460531/d715025d-85f2-4305-a1c4-0edea35b08ea) [**](https://www.linkedin.com/company/business-communication-specialists---bcs) [** ](https://www.facebook.com/BCSVoip/)[**](https://twitter.com/BCSVoip) FOLLOW US ### Join Our Newsletter COPYRIGHT 2024 BUSINESS COMMUNICATION SPECIALISTS. ALL RIGHTS RESERVED. ![rdcdn](https://rdcdn.com/rt?aid=20310&e=1&img=1) ![](https://dc.ads.linkedin.com/collect/?pid=529649&fmt=gif)