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Voice Over Internet Protocol (VoIP) News 

August 1, 2016

4 Ways to Reduce Telecom Costs

Posted by Tom Strong

Telecom costs are a large part of a business’ monthly expenses. Thus it makes sense to make sure you are not overpaying. Read the tips below to start reducing telecom costs.

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Topics: Customer Support

July 18, 2016

Raise Outgoing Customer Communications to a New Level

Posted by Tom Strong

For many organizations, the effort involved in making reminder and notification calls is enormous. Whether making appointment reminders, snow day alerts, or overdue payment advisories, employees end up spending valuable time performing a task that...

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Topics: Customer Support

July 11, 2016

Prevent Abandoned Calls and Lost Revenue

Posted by Tom Strong

Abandoned calls are missed opportunities. Every caller who hangs up while waiting on hold is a potential loyal customer who may be easily tempted to choose a competitor.

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Topics: Customer Support

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