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Voice Over Internet Protocol (VoIP) News 

July 11, 2016

Prevent Abandoned Calls and Lost Revenue

Posted by Tom Strong

Abandoned calls are missed opportunities. Every caller who hangs up while waiting on hold is a potential loyal customer who may be easily tempted to choose a competitor.

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Topics: Customer Support

June 6, 2016

The Importance of Recording Customer Calls for Audit Purposes

Posted by Tom Strong

Any company that is serious about providing the very best phone based customer service possible will always record their calls. Recording your customer service calls gives you the ability to analyze and precisely break down how your customer...

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Topics: Customer Support

May 16, 2016

Why Record Customer Service Calls?

Posted by Tom Strong

Recording customer service calls has become a widely accepted and important practice for most companies. For the companies and the consumer there is no better protection against inconsistencies in training, employees abiding to company policies,...

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Topics: VoIP, Customer Support

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