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Voice Over Internet Protocol (VoIP) News 

May 10, 2017

What Should Customers Hear When They Call You?

Posted by Tom Strong

Customer Relationship Management (CRM) is no walk in the park, because despite your best efforts, you might sometimes be turning away customers without even knowing. To maintain an efficient customer service team, you must ensure that the needs...

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Topics: VoIP, Customer Support

December 8, 2016

Are Your Employees Happy with Your Communication System Choices?

Posted by BCS Team
When you were selecting the phone system you have now, you probably considered a lot of different factors. Cost. Customer service. Technology compatibility. But how many of your employees got to weigh in on the decision? If you have an older...
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Topics: Unified Communications, Customer Support

October 14, 2016

5 Ways VoIP Can Increase Sales

Posted by Tom Strong
Imagine you were cleaning your office one day and found a hidden button labeled “Increase Sales” underneath your desk. You wouldn’t be able to push it fast enough. More sales mean more revenue, more growth, and more sustainable future for you and...
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Topics: VoIP, Customer Support

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