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Voice Over Internet Protocol (VoIP) News 

Tom Strong

Recent Posts

May 16, 2016

Why Record Customer Service Calls?

Posted by Tom Strong

Recording customer service calls has become a widely accepted and important practice for most companies. For the companies and the consumer there is no better protection against inconsistencies in training, employees abiding to company policies, and...

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Topics: VoIP, Customer Support

May 9, 2016

VOIP Can be More Than Your Phone System

Posted by Tom Strong

When it comes to telephone based systems that are heavily utilized by businesses, VoIP, or Voice Over Internet Protocol, is one of the most used and sought after services out there. This is because it runs over an Internet connection, so a business...

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Topics: VoIP

May 5, 2016

Four Best Practices for Managing a Distributed Contact Center

Posted by Tom Strong

The shift of moving employees, based at corporate headquarters, to working in branch offices and remote locations has been nothing short of a monumental change.

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Topics: Unified Communications

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