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Voice Over Internet Protocol (VoIP) News 

May 10, 2017

What Should Customers Hear When They Call You?

Posted by Tom Strong

Customer Relationship Management (CRM) is no walk in the park, because despite your best efforts, you might sometimes be turning away customers without even knowing. To maintain an efficient customer service team, you must ensure that the needs of...

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Topics: VoIP, Customer Support

March 15, 2017

Expert User Tips for VOIP CRM Integration

Posted by BCS Team
If your employees never talked to each other, you would probably have a hard time getting anything done. In fact, communication issues can lead to all sorts of bad outcomes, including higher turnover rates, dissatisfied customers, and even a higher...
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Topics: VoIP, CRM

February 16, 2017

What is Business Process Management? And Why Is It Important?

Posted by BCS Team

You want your business to run as efficiently as possible, and each decision you make can have a significant impact on that efficiency. For instance, how many vacation days do you need to offer to find the top talent, but also accomplish all your...

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Topics: VoIP, CRM

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