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Voice Over Internet Protocol (VoIP) News 

September 12, 2017

Custom Phone Integrations vs. Out of the Box Apps

Posted by BCS Team
While buying a one size fits all app "out of the box" might seem like the right thing to do for your business operations, it’s often far wiser to instead go with tools that can be customized specifically for your use. Here are a few reasons why...
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Topics: VoIP, Customer Support

August 18, 2017

Have You Outgrown Your Current Phone System?

Posted by Tom Strong

How well is your phone system really working for your business? We know, it's not really something you're used to thinking about. After all, every business needs a phone system and they all work about the same way. But really take a moment and...

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Topics: Unified Communications, Cloud Telephony, VoIP, Mobile, Customer Support

May 10, 2017

What Should Customers Hear When They Call You?

Posted by Tom Strong

Customer Relationship Management (CRM) is no walk in the park, because despite your best efforts, you might sometimes be turning away customers without even knowing. To maintain an efficient customer service team, you must ensure that the needs...

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Topics: VoIP, Customer Support

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