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Voice Over Internet Protocol (VoIP) News 

March 15, 2017

Expert User Tips for VOIP CRM Integration

Posted by BCS Team
If your employees never talked to each other, you would probably have a hard time getting anything done. In fact, communication issues can lead to all sorts of bad outcomes, including higher turnover rates, dissatisfied customers, and even a higher...
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Topics: VoIP, CRM

February 16, 2017

What is Business Process Management? And Why Is It Important?

Posted by BCS Team

You want your business to run as efficiently as possible, and each decision you make can have a significant impact on that efficiency. For instance, how many vacation days do you need to offer to find the top talent, but also accomplish all your...

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Topics: VoIP, CRM

November 14, 2016

Is Your CRM Wasting Employee Time?

Posted by Tom Strong
Investing in Customer Relationship Management software (CRM for short) at this juncture is a natural choice for most companies.  One 2014 report showed that for every dollar an organization invests in a CRM, they get between $5.60 and $8.71 back. If...
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Topics: VoIP, CRM

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