You want your business to run as efficiently as possible, and each decision you make can have a significant impact on that efficiency. For instance, how many vacation days do you need to offer to find the top talent, but also accomplish all your business goals? How often do you need to upgrade computers to ensure data security and efficiency while staying within budget?
Business process management (BPM) takes the idea of maximizing efficiency to the next level by analyzing all the processes that go into a business to come to the most efficient overall process.
Defining Business Process Management
BPM.com gives us this basic definition of Business Process Management, as determined by the site in collaboration with BPM professionals and it goes like so:
Business Process Management (BPM) is a discipline involving any combination of modeling, automation, execution, control, measurement and optimization of business activity flows, in support of enterprise goals, spanning systems, employees, customers and partners within and beyond the enterprise boundaries.
While this definition encompasses a lot of different pieces, it should be noted that not all experts will ever agree on one single definition.
What is most important to note when considering the definition of BPM is that BPM is, at its core, a process. There is not one single activity, tool, or piece of software that encompasses all of what BPM is. Rather, a company that practices BPM will constantly be practicing, evaluating, and assessing business processes and tools, like your VoIP CRM, to optimize them at a high level.
What BPM Does
To put it simply, business process management works to optimize business processes for an ultimate goal, which is typically improving a company’s financial performance.
BPM requires that participants become intimately familiar with all the processes a business enacts to function. BPM treats the way that your company does things, e.g., your processes, as an asset to be tended to and analyzed. By making choices and changes based on these assessments, BPM can make a company more efficient, can keep customers happier, and can ultimately have a major impact on an organization’s bottom line.
BPM & Technology
When you start to dig into all the different programs, languages, processes, and tools available for BPM, it can be quite overwhelming. While BPM is ideally applied to all business processes, one of the most effective areas for implementing a BPM strategy is IT. Because BPM works to minimize miscommunication, it should be obvious why it is a useful tactic to take with an IT department.
There are many resources available to apply BPM to your IT team and your organization overall. Be sure to do thorough research to find out which types of BPM tactics and tools will work best for your unique situation.