Recording customer service calls has become a widely accepted and important practice for most companies. For the companies and the consumer there is no better protection against inconsistencies in training, employees abiding to company policies, and...

When it comes to telephone based systems that are heavily utilized by businesses, VoIP, or Voice Over Internet Protocol, is one of the most used and sought after services out there. This is because it runs over an Internet connection, so a business...

Voice over Internet Protocol, or VoIP phone services are often described as saving both time and money for those using them in a residential or business environment. With the popularity of these telephone services growing each year, it is important...