Businesses that use voice over internet protocol (VoIP) have found that integrating customer relationship management software is very beneficial. CRM software is a broad category of software that can be customized to fit the needs of the company.

No matter how well you maintain it, there will come a time when you need to upgrade your VoIP phone system. While there are always improvements in VoIP technology and hardware that will make your system more reliable and have more advanced features,...

Talk to most business people and they’ll have a few "conference calls from hell" stories. Unfortunately, conference calls can be miserable but are completely necessary. And in today’s business culture, with people scattered across the United States...