No matter how well you maintain it, there will come a time when you need to upgrade your VoIP phone system. While there are always improvements in VoIP technology and hardware that will make your system more reliable and have more advanced features,...

Any company that is serious about providing the very best phone based customer service possible will always record their calls. Recording your customer service calls gives you the ability to analyze and precisely break down how your customer service...

There are few people who like conference calls. Our post Take Control of Conference Calls goes over the guidelines that moderators can follow to facilitate productive call-in meetings. This post will look at the guidelines and appropriate etiquette...