Talk to most business people and they’ll have a few "conference calls from hell" stories. Unfortunately, conference calls can be miserable but are completely necessary. And in today’s business culture, with people scattered across the United States...

Recording customer service calls has become a widely accepted and important practice for most companies. For the companies and the consumer there is no better protection against inconsistencies in training, employees abiding to company policies, and...

When it comes to telephone based systems that are heavily utilized by businesses, VoIP, or Voice Over Internet Protocol, is one of the most used and sought after services out there. This is because it runs over an Internet connection, so a business...