You’ve done your due diligence and feel good about the VoIP system you’re about to have installed. It’s a smart business decision which will save money and simplify the current unwieldy system. Your employees are excited about its great features and...

Abandoned calls are missed opportunities. Every caller who hangs up while waiting on hold is a potential loyal customer who may be easily tempted to choose a competitor.

As the world goes IP, organizations are turning to SIP trunks as a way to connect their phone systems to the outside world. SIP, or Session Initiation Protocol, offers organizations a way to reduce costs while gaining both flexibility and new...