Voice Over Internet Protocol (VoIP) News 

Tom Strong

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May 23, 2017

What Does Unified Communications Look Like in 2017?

Posted by Tom Strong

Even though the means of communication are continually evolving, we’d say in many respects, the future is already here! Unified Communications as a Service (UCaaS) has expanded globally and is now powering the communication efforts of thousands of...

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Topics: Unified Communications, Mobile, UCaaS

May 10, 2017

What Should Customers Hear When They Call You?

Posted by Tom Strong

Customer Relationship Management (CRM) is no walk in the park, because despite your best efforts, you might sometimes be turning away customers without even knowing. To maintain an efficient customer service team, you must ensure that the needs of...

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Topics: VoIP, Customer Support

April 17, 2017

How to Train Employees On New Technology

Posted by Tom Strong

Change is frightening, yet it is the only constant. People like to stick to a routine because it gives them a sense of comfort; it is much easier to deal with predictable outcomes. For companies, however, sometimes change can be the only way forward.

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Topics: Employee Productivity

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