Voice Over Internet Protocol (VoIP) News 

May 23, 2017

What Does Unified Communications Look Like in 2017?

Posted by Tom Strong

Even though the means of communication are continually evolving, we’d say in many respects, the future is already here! Unified Communications as a Service (UCaaS) has expanded globally and is now powering the communication efforts of thousands of enterprises. From small scale mom and pop businesses to the global giants, almost everyone has recognized the utility of cloud-based communication service.

Even though there is plenty of leeway for Unified Communications to evolve and expand, the current generation of this technology has already impressed business owners the world over. How exactly does Unified Communications look into 2017? Keep reading to find out.

1. Mobility is More Critical Than Ever

In October 2016, mobile traffic exceeded traffic coming from desktop computers for the first time. This serves as a testament to the fact that people are no longer reliant on fixed computing devices to access the Internet. In a workplace scenario, employees are also starting to make more use of their mobile phones to conduct various business functions.

Mobile-based applications are now taking more priority than ever, and one of the reasons behind this phenomenon has been the rapid progression of cloud communication. Sure, the desktop still continues to be an important tool, but mobile and laptops have undoubtedly taken the lead, which will certainly impact how unified communications technology evolves in the coming years.

2. Your Phone Can Do Anything

Cloud-based unified communications from companies like ShoreTel has enabled organizations to replace their aging phone systems with state-of-the-art devices that make communication simpler and more effective. These phone systems come with call recording, call forwarding, speech to text transition, auto email forward, and many other features.

What’s best about this platform is that it requires minimal IT interference and in-house resources to operate. Moreover, cloud-based phone systems can easily integrate with existing infrastructure, saving the enterprise hassle of spending resources on extensive modification and installation.

3. All Devices are Connected

There is no doubt cloud technology and the need for collaboration are acting as driving forces for the advancement of applications and technology. ShoreTel has been a driver in the field of Unified Communications as they have consistently offered innovative communication solutions all the while reducing the costs involved in implementing such functions.

Their motto, “brilliantly simple” acts as the force behind making communication simpler through connecting email, phone, instant messaging, and other services with one another. With greater flexibility and agility in communications, companies like ShoreTel have changed the way businesses implement UCaaS.

4. UC Gains Traction on the World Stage

UCaaS made its humble beginnings in North America, and since then the technology has matured to spread far and wide. At the rate the market for this technology is spreading, the communications and collaboration market is expected to reach $35 billion by the year 2019. Europe, Australia and Asia Pacific have also begun implementing Unified Communications solutions in their business infrastructure.

The massive growth has been a result of expanded capabilities, improved user experience, and tangible productivity gains that cloud-based communication has brought forward.


Connectivity is the most important aspect that workforce demands today and without it, there is simply no way a business could sustain itself. The innovations brought about by ShoreTel and other UC providers has ushered businesses into an era where communication, by all means, happens easily.

New Call-to-action



Top BCS Blog Posts

Upgrade your outdated phone systems

Contact Us