Voice Over Internet Protocol (VoIP) News 

May 10, 2017

What Should Customers Hear When They Call You?

Posted by Tom Strong

Customer Relationship Management (CRM) is no walk in the park, because despite your best efforts, you might sometimes be turning away customers without even knowing. To maintain an efficient customer service team, you must ensure that the needs...

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Topics: VoIP, Customer Support

April 17, 2017

How to Train your Employees on New Technology

Posted by Tom Strong

Change is frightening, yet it is the only constant. People like to stick to a routine because it gives them a sense of comfort; it is much easier to deal with predictable outcomes. For companies, however, sometimes change can be the only way...

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Topics: VoIP, CRM, Employee Productivity

March 15, 2017

Expert User Tips for VOIP CRM Integration

Posted by BCS Team
If your employees never talked to each other, you would probably have a hard time getting anything done. In fact, communication issues can lead to all sorts of bad outcomes, including higher turnover rates, dissatisfied customers, and even a...
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Topics: VoIP, CRM

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