Voice Over Internet Protocol (VoIP) News 

February 19, 2015

Remote Workers: Cheap phone system, poor employee productivity

Posted by Tom Strong
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You’re a sales manager handed the job of a building a remote team of sales representatives. Your headquarters is in Cleveland, and these reps are going to be working out of their home office pounding the phone. They need to find new opportunities by leveraging their phone.

Of course all your new hires will have their personal smartphones they can use on the go. You know that company calls are better when executed on a private line that has better call quality and is more reliable. Your new sales team will be more professional, and a feature reach business phone system will add to their productivity.

But here’s the issue: How do set up each rep with their own phone line and all the productivity tools they need?

How cloud phone systems can help employees working remote

  1. It takes several hours for the company’s internal IT team to get remote workers’ phones connected to the company’s internal network.
  2. The company will need to purchase an expensive phone for each employee.
  3. They’ll need to do some creative circuit work so the on premise system could manage the additional call load.
  4. They’ll have to perform regular monitoring and maintenance of the onsite equipment to ensure its ongoing reliability.

Cloud System Functionality & Features

The benefits of onsite phone systems are limited to reliability, caller id and voicemail functions. Today’s robust VoIP phone systems allow employees to easily link their phone to CRM and ERP apps, leverage click-to-dial and powerful analytics.

If your company can’t provide these tools to remote staff, then it’s probably handcuffing your remote worker’s efficiency and productivity.

Should you seriously look at a cloud phone system?

Cloud-based VoIP technology has rendered the obstacles listed above moot. With the right cloud VoIP phone system, setting up a remote employee can be as simple as purchasing a phone, connecting it to the Internet, and downloading some software.

  1. No added setup, maintenance, management costs, or headaches.
  2. Remote employees tap into the same functionality as if they were in=house.
  3. Cloud-based phone service providers ensure the system is always upgraded and protected, which improves uptime, call reliability, and customer experience.

If your company’s onsite phone system is failing to deliver that kind of connectivity to your remote workers, or if you’re looking for a more effective way to connect your remote workers to your company’s network, then consider moving to the cloud. Your remote employees will thank you for it.

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Topics: Cloud Telephony

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