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Voice Over Internet Protocol (VoIP) News 

May 30, 2016

Conference Call Etiquette Applies to Everyone (including you)

Posted by Tom Strong

There are few people who like conference calls. Our post Take Control of Conference Calls goes over the guidelines that moderators can follow to facilitate productive call-in meetings. This post will look at the guidelines and appropriate...

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Topics: Unified Communications

May 5, 2016

Four Best Practices for Managing a Distributed Contact Center

Posted by Tom Strong

The shift of moving employees, based at corporate headquarters, to working in branch offices and remote locations has been nothing short of a monumental change.

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Topics: Unified Communications

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