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Voice Over Internet Protocol (VoIP) News 

October 31, 2017

Get More Value from VoIP with System Integrations

Posted by BCS Team

You know that VoIP can save money on calls and provide lots of features. But did you know that you aren’t limited to the features that come with the service? Third-party integrations can expand the power of your business phone system, reduce wasted...

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Topics: VoIP, Customer Support

September 12, 2017

Custom Phone Integrations vs. Out of the Box Apps

Posted by BCS Team
While buying a one size fits all app "out of the box" might seem like the right thing to do for your business operations, it’s often far wiser to instead go with tools that can be customized specifically for your use. Here are a few reasons why this...
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Topics: VoIP, Customer Support

May 10, 2017

What Should Customers Hear When They Call You?

Posted by Tom Strong

Customer Relationship Management (CRM) is no walk in the park, because despite your best efforts, you might sometimes be turning away customers without even knowing. To maintain an efficient customer service team, you must ensure that the needs of...

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Topics: VoIP, Customer Support

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